Like a CRM, Microsoft Teams is essentially a connector. Teams is included with Microsoft Office 365 and Microsoft is making a big push to roll it out not only to its hundreds of millions of Office users worldwide but to consumers too. But in that short period of time, the application has grown into a mature platform that rivals its older rival Slack. But isn’t that also what a good customer relationship management system does? In fact, if you own and implement a collaboration tool like these do you even need a CRM system at all? They’re collaboration tools for workgroups. But today, these applications – and competitors like G Suite and Box – are becoming required technology for many firms, large and small. Just a few years ago, products like Microsoft Teams and Slack barely existed. (This post originally appeared on Forbes)
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